Last Updated: 25 Feb 2024

At Smart N Shop, we strive to ensure your complete satisfaction with every purchase. Please review the following policy regarding returns, refunds, and exchanges.

1. Return Eligibility

• You may return most unused and unopened items within 2 days of delivery.
• Products must be in their original packaging with all tags and accessories included.
• Returned items must be free of damage, scratches, or signs of use.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used personal care gadgets.
• Software or digital products.
• Products damaged due to customer misuse.

3. How to Initiate a Return

To start a return:

1. Contact our support team within 2 days of delivery via:
   • WhatsApp: +92 334 5517773
   • Email: admin@shopnsmart.com
2. Provide your order number and reason for return. provide the video (proof) of product opening and snaps/vidoes (Proof) of the damaged item for claiming the order
3. We will guide you through the return process and provide a return authorization number. we will claim your return / Refund for you and update you on your registered number.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a error on our part (e.g., wrong item shipped or defective product).
• We recommend using a trackable shipping service for returns.

5. Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 5-7 business days and issued to your original payment method (or via bank transfer/JazzCash for Cash on Delivery orders).
• Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged upon delivery. Please contact us immediately if you receive a faulty product.

7. Contact Us

For any questions about returns or refunds, reach out to us:

• WhatsApp: +92 334 5517773
• Email: admin@shopnsmart.com